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We endeavour to dispatch packages for in stock items as soon as referenced payments are cleared, and security check for credit cards is complete this normally takes 1-2 working days. If item showing available to order, delivery time is estimated at 3 to 10 working days.


If an item is out of stock, we will endeavour to contact you as soon as we possibly can.


We send our packages via track and trace postage with signature, and inform customers of the track and trace number via email or through our online order status.


Items ordered during weekends or public holidays will be processed the next business day.


Please note that we do not have any control over the courier companies' delivery times.

Digi Imports will make every effort to ensure delivery of goods or performance of services is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery or performance. All claims for shortage or damage during delivery must be made to the carrier within seven days of the date of delivery.



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If you can't find the answer to your question here, feel free to contact us and we'll post the most commonly asked questions here too.
How can I pay?
Online purchases are made easy and secure with a selection of payment options, including VISA, VISA Debit Cards, Mastercard and American Express. Unfortunately, at present, we cannot accept gift vouchers or store credit for online purchases.
Is buying online safe?
Verified by Visa and MasterCard SecureCode protect your transactions when you're shopping online. Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure. To learn more, see Verified by Visa & MasterCard SecureCode.
What is the "CVC"?
The Card Verification Code (CVC) is the three- or four-digit code on your credit/debit card used as a security measure for all online transactions. It only appears on the card itself, which verifies that you - the buyer - have the credit/debit card with you during the purchase. The CVC is printed on your credit/debit card, not embossed like the account number is. Where the CVC is located depends on the type of credit/debit card you're using. On Visa/MasterCard, the CVC is the last three digits on the back. With American Express, it's the last four digits on the front.
Are there benefits to registering with Digi Parallel Import Online?
When you Create An Account with us, you'll benefit from a faster and easier Checkout process. Simply log in and your registered details automatically appear in the Checkout form. Other advantages include: view and track your order; check your purchase history; save products of interest to your Wish List; write your own product reviews and ratings; and update your personal details.
What happens after I have completed payment online successfully?
After you place an order with us, you'll receive an order confirmation email with the details of your purchase, If you have any queries regarding your purchase, please Contact Us or contact the Digi Parallel Imports store fulfilling your order.
Can I change or cancel my order?
Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on (04) 589 4540 or completing the contact us form. Please note - we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. For our full returns policy please click here.
Do I have to be home to receive my items?
All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please Contact Us or contact the Digi Parallel Imports fulfilling your order.
Can I nominate a different delivery address to the billing address?
You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.
Can I choose to pick up my order in person?
When buying online, you have the option to pick up your order from a Digi Parallel Imports Store: it's quick, convenient and free. Simply select the "Pick up instore" option and nominate your preferred location. When you complete your payment we will send you an email order confirmation and once the store has prepared your order, you will receive another email notifiying you your order is ready to collect.
What can I do if I have a problem with my new items?
If you are unhappy with the condition or performance of your new items, please contact your local Digi Parallel Imports store for further assistance. You can look up the contact details and opening hours of your nearest store by using our Store Finder.